Everything you need to know about your brand new Elo Backpack.
ControlPoint v3 or prior must be upgraded for use with Elo Backpack. Here’s how to update your devices.
Your guide on how to create an Elo Backpack device in ControlPoint.
Have a non-printing Xceed station? Here are the steps on how to update your system for Elo Backpack.
Failed device? Printers are different with Elo Backpack. Here’s what to do.
Upgrading ControlPoint Quick Reference Guide
Swapping an xCeed for Elo Backpack Quick Reference Guide
Creating an Elo Backpack Device in ControlPoint Quick Reference Guide
Failed Device has a Printer Attached Quick Reference Guide
I’m used to purchasing xCeed controllers. What alternatives are available?
We are currently offering two best in class video controller devices to support our ConnectSmart Kitchen Platform. We have the Elo Backpack with an Android 10 Operating System, a rock chip processor that offers twice the memory and 8 times the storage space of the DE 4100 and 4200 xCeed devices. We are also offering an HP Thin Client, a Windows 10 IOT device.
Note: Subject to availability, in the short term, xCeed devices may be an option. Contact your Sales Representative for more information.
Can I use my existing brackets and mounts for the new devices?
The Elo Backpack device will fit perfectly into your existing Q-Bracket. While it is slightly smaller than the xCeed controller, the existing Q-Bracket will hold it without any issues.
The HP Thin Client is a larger device than the xCeed. Unfortunately, it won’t fit in your existing controller pocket. We offer a Q-Bracket with a larger pocket that will hold the HP Thin Client.
|003-6800||HP Thin Client Q-Bracket|
|003-6810||HP Thin Client Q-Bracket with Keypad Kit|
The connectors have changed, what’s new?
The Elo Backpack and HP Thin Client devices no longer offer VGA, Serial or PS/2 connections. These connections were commonly used for Keypads or monitors. We offer options to continue to support the peripheral devices.
The KP-7500 Keypad device has the option for either the PS/2 or USB Connector. The internal components support both types of cables. If you previously had the PS/2 connected to the xCeed1 controller the best option would be to purchase a USB Cable, open the Keypad and swap out the cable.
|002-6010||10’ USB Keypad Cable|
|002-6015||15’ USB Keypad Cable|
To address the VGA issue there are two options, one is a HDMI to VGA dongle that can be layered directly on top of the existing VGA Cable that would exist in the kitchen today.
• The downside to this option is that there would be an additional point of failure.
We also offer a cable with the adaptor built in. This eliminates the additional point of failure as it replaces the entire cable and becomes the HDMI connector.
• The downside to this option is the existing VGA Cable will need removed and replaced requiring cutting zip ties, etc.
|002-0010||HDMI to VGA Dongle|
|002-0009||HDMI to VGA with 6’ Cable|
What about Serial Printers?
For the Phase 1 release of the Elo Backpack, there is no Serial or USB Printer Support on this device. You’ll need to consider the following options:
• Connect your Serial printer to another device in your kitchen that supports it.
• Swap your Serial Printer with an IP Printer.
With the HP Thin Client, we offer an additional cable option that can be plugged into the end of the existing Printer cable. This cable would then be plugged into the USB side of the xCeed2 or HP Thin Client.
|002-0011||USB to RS-232 with 3’ Cable|
How do I get these new devices on my network?
• Both new devices are supported in ControlPoint.
• ControlPoint version 2022.2.89 will be required for the Elo Backpack.
• ControlPoint versions 2, 3 and 4 must be uninstalled prior to upgrading.
• For the latest ControlPoint Install and User Guides, please contact Support.
Will the new devices be recognized as QSR Hardware?
The Elo Backpack device will be considered QSR hardware by ControlPoint. The HP Thin Client will not. It will require 3rd party licensing to function properly. If currently on the SaaS model you may already have 3rd party devices in your license. Contact Support if you have any issues seeing the devices in ControlPoint.
Why does the Elo device look so different in Control Point?
The Elo Backpack device does not require a template to function. The change from an xCeed or other device to the Backpack is done through editing an existing or creating a new device and configuring it as a QSR Backpack device type. The revised device form will only have two tabs for use. Set the Network type to Static and fill in the IP address, ensure the printing tab is set to None.
When my Elo device comes online, the description for the device displays random numbers and letter. Should I be concerned?
The name defaults to the Android device ID until it is assigned. Once assigned the device will restart and the name will become what was configured in the description field.
Can I use this as an OrderReady Device?
Yes, but there may be limitations with setting portrait mode via ControlPoint for the backpack.
The failed device had a physical printer attached to it, what do I do?
Currently the Elo backpack has no printing capabilities. To swap an Elo where a physical printer is connected requires selecting another device with printing capabilities, turning it off and moving it to the location of the device that is down. Reconnect the cables and the printer, use the Assign Device icon in control point to reassign the moved device to the current location so printing will continue to function.
Can I mix and match Android devices with my existing controllers on my network?
Absolutely! Select the best mix of devices that serve the needs of your restaurant.
Will they be compatible with my existing touchscreens?
Yes, both the Elo Backpack and HP Thin Client are compatible with Elo and Kitchen Armor touch screens.
Will there be a cost difference?
Please contact your Sales team, Client Services Representative, or Channel Manager to discuss pricing.
Will we need to update our dataset?
No, the kitchen configuration will function the same on the new devices as it did on previous devices.
Will our existing xCeeds stop working?
No, they will continue to work normally.
Will the new devices have sound / beep capabilities?
Both the Elo Backpack and HP Thin Client will support the KP-7500 and KP-9000 Keypads and will beep as expected.
Neither device has internal speakers. Both devices have USB, Bluetooth, or HDMI speaker capability, but we recommend testing any third-party speaker solution prior to deployment. The HP Thin Client offers a 3.5 mm audio output jack as well.
Can the new devices be a secondary server for ConnectSmart Kitchen?
We recommend using the HP MP9 device for running secondary. The Elo Backpack will not run KitchenServer. The HP Thin Client has not been certified for use with our KitchenServer application. Although it’s technically possible to run KitchenServer on the device, the performance and longevity of the device could be impacted by the complexity of the dataset and load of transactions. We are planning to perform additional testing targeted on this device, but there is currently no date scheduled for completion. If this is a solution, you’re interested in moving forward with, we recommend you lab test first, and consider the risk with moving forward without our official certification. Contact your Sales Representative for more information on the HP MP9.
Can I remotely access these devices using VNC?
Yes, both the Elo Backpack and HP Thin Client will have VNC compatibility.
When Phase 2 Support is added for the Elo Backpack, how will I upgrade my devices?
A ControlPoint upgrade will be required, however, we don’t expect that you’ll need to swap any of your hardware or touch each device to apply updates. The updated ControlPoint software should automatically apply updates to the devices.
We stand behind our products, so if you’re having an issue with functionality or implementation, we’re here for you.
Call Back Service
855-980-7328 ext. 6