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QSR Automations by Crunchtime | The Global Leader in Restaurant Technology

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Crunchtime Host Common Errors

Crunchtime Host Common Errors

Crunchtime Host is split between two products, Crunchtime Host for Windows, and a Crunchtime Host cloud subscription for iOS. This article describes the most common errors encountered for each product.

Crunchtime Host for Windows

Error message:

Crunchtime Server not yet available, continuing to retry…

Solution: Please verify that the Crunchtime Server service is running.

Incorrect Username or Password

Solution: Please verify that you are using the correct authentication credentials for the Host Client. Reminder: This does not have to be an email address; it could be a custom username that was created for use with the Host client.

No Reservation Availability Algorithm selected in plan.

Solution: Please ensure reservations are enabled for the desired meal session in the Availability Plans.

Authenticate time stamp exceeds the time window.

Solution: The Host Server’s time may not deviate more than 5 min from the actual time for that location. Additionally, the Host Client’s time may not deviate more than 5 min from the Host Server’s time. Please correct the system Date/Time for that machine.

Crunchtime Host for iOS

Error message:

Error Signing In: There was a problem connecting to the Server.

Solution: Please check the iOS app settings to ensure that it is not pointed to look for a local Server. Also, please make sure you are using the correct email address and password to sign into your account.

Verification Needed – We need to verify your email address before you can login.

Solution: Please check your email inbox or spam folders for the email verification link needed to verify your new account.

Please ensure proper whitelisting is applied to the network for all locations.

Ways to Contact Us

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Email support

support@QSRAutomations.com
 

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Phone support

(855) 980 – 7328 ext. 6
Mon-Fri | 3am-12am EST

Call back service

(855) 980 – 7328 ext. 6
Sat-Sun, Holidays | 3am-11pm EST

Relevant Articles

Crunchtime Host Quoting Methods

Crunchtime Host Quoting Methods

How to Set the IP in the Crunchtime Host for iOS

How to Set the IP in the Crunchtime Host for iOS

Crunchtime Host License Expiration Error

Crunchtime Host License Expiration Error

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Contact
QSR Automations
2700 Buddeke Drive
Louisville, KY 40206
Sales
US | (855) 980-7328
UK | +44 2038704571
sales@qsrautomations.com
Support
(855) 980-7328, ext. 6
support@qsrautomations.com
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Software
Software Solutions
  • Crunchtime Kitchen
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  • Crunchtime Go
  • Crunchtime Insights
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Hardware Solutions
  • Bump Bars
  • Controllers
  • Mounting
  • Touchscreens
  • All-in-Ones
How to buy
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  • Integrations
    • POS Partners
    • Solution Partners
  • Why QSR?
    • About
    • Media Kit
    • Real-World Restaurant Case Studies
    • Careers
    • Contact
  • Blog
    • Restaurant Management
    • Industry News
    • Restaurant Technology
    • Guest Management
    • COVID-19
    • Kitchen Automation
    • Off-Premise Dining