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ConnectSmart Host Common Errors

ConnectSmart® Host Common Errors

ConnectSmart® Host is split between two products, ConnectSmart® Host for Windows, and a ConnectSmart® Host cloud subscription for iOS. This article describes the most common errors encountered for each product.

ConnectSmart® Host for Windows

Error message:

ConnectSmart® Server not yet available, continuing to retry…

Solution: Please verify that the ConnectSmart® Server service is running.

Incorrect Username or Password

Solution: Please verify that you are using the correct authentication credentials for the Host Client. Reminder: This does not have to be an email address; it could be a custom username that was created for use with the Host client.

No Reservation Availability Algorithm selected in plan.

Solution: Please ensure reservations are enabled for the desired meal session in the Availability Plans.

Authenticate time stamp exceeds the time window.

Solution: The Host Server’s time may not deviate more than 5 min from the actual time for that location. Additionally, the Host Client’s time may not deviate more than 5 min from the Host Server’s time. Please correct the system Date/Time for that machine.

ConnectSmart® Host for iOS

Error message:

Error Signing In: There was a problem connecting to the Server.

Solution: Please check the iOS app settings to ensure that it is not pointed to look for a local Server. Also, please make sure you are using the correct email address and password to sign into your account.

Verification Needed – We need to verify your email address before you can login.

Solution: Please check your email inbox or spam folders for the email verification link needed to verify your new account.

Please ensure proper whitelisting is applied to the network for all locations.

Ways to Contact Us

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Email support

support@QSRAutomations.com
 

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(855) 980 – 7328 ext. 6
Mon-Fri | 3am-12am EST

Call back service

(855) 980 – 7328 ext. 6
Sat-Sun, Holidays | 3am-11pm EST

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 ConnectSmart Host License Expiration Error

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QSR Automations
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Louisville, KY 40206
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US | (855) 980-7328
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sales@qsrautomations.com
Support
(855) 980-7328, ext. 6
support@qsrautomations.com
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  • Kitchen Menu Icon
  • Host Menu Icon
  • Go menu icon
  • RecipesPlus Menu Icon
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Hardware Solutions
  • Bump Bars
  • Controllers
  • Mounting
  • Touchscreens
  • All-in-Ones
How to buy
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  • Integrations
    • POS Partners
    • Solution Partners
  • Why QSR?
    • About
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    • Real-World Restaurant Case Studies
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  • Blog
    • Restaurant Management
    • Industry News
    • Restaurant Technology
    • Guest Management
    • COVID-19
    • Kitchen Automation
    • Off-Premise Dining