Privacy Policy

(As of: August 13, 2022)

This Privacy Policy describes our practices concerning the information collected through this website, ConnectSmart^® or any of our related applications, or through our other websites (collectively, the “Services”).  The terms “our”, “we” and “ConnectSmart” all refer to QSR Automations, Inc. or QSR AI, LLC, its wholly owned subsidiary, which is the company providing the Services.  We collect two broad categories of information, from you as an individual visiting our website (an “individual user”) and through the Services provided to our restaurant customers (a “restaurant user”).

Below we describe what information we collect when you use the Services, how we protect that information, with whom we share it, and what your privacy options are. This Privacy Policy only applies to the websites, apps and services that we own and operate. Our websites and apps may provide links to third party websites. This Privacy Policy will not apply to any information you may provide while on such third-party websites. We will continue to evaluate this Privacy Policy against new technologies, business practices, and our users’ needs, and we may make changes to the Privacy Policy accordingly. Please check this page periodically for updates. If we make any material changes to this Privacy Policy, we will post the updated Privacy Policy here, along with its effective date, and notify you by means of a notice on our website.

The Information We Collect

We explain the two ways that we collect and process information about individual users and restaurant users. These two methods of collection include when you provide us information, and when we gather information you provide indirectly while using our Services.

1. Information You Provide to Us

Restaurant User – Account Information: When you create a restaurant account, we collect the following information in order to fulfill our contract with you:

• restaurant name
• location
• address
• phone number
• contact person information, including full name, phone number and email address; and credit card information, only in the event that the restaurant is on credit card terms
• contact information of restaurant users (i.e., staff), including full name and phone number

If any portion of the account information listed above is not provided as required by our contract with you, a restaurant account cannot be created.

Public Content: When you post social media content (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists) through our Services we may collect some of the information you publicly posted during that process.

Communications: When you participate in a survey, poll, promotion, contest, or sweepstakes; submit a customer service or other inquiry to us; request to receive certain communications from us; we may collect contact information such as your name, address, email address, or telephone number as a result of your participation.

2. Information We Collect When You Use the Services

When an individual user uses the Services, we automatically collect and store certain information, including:

1. IP address of your computer
2. Unique mobile device identifier
3. Technical information about your computer or mobile device such as type of device, mobile device ID number, web browser, other browser information (e.g. size, connection speed and connection type), and operating system or platform.
4. Your preferences and settings (time zone, language, etc.)
5. If you are using a mobile device, your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically). Please see the section “How to Disable the Collection of Mobile Device Location Information” below for further information.
6. Internet provider (Verizon, Comcast, etc.) or mobile carrier name (AT&T, Sprint, T-Mobile, etc.)
7. The URL of the last webpage you visited
8. Information about your activity on the Services (e.g., your search queries, comments, search results selected, clicks, pages viewed, how long you visited our Services, etc.)
9. Communications between you and other users or merchants through our Services.

When a restaurant user uses the Services, we automatically collect and store all of the information noted above. Also, we will have all the information that you submit or provide with respect to your restaurant and customers through your account with us or through your other communications such as notifications to a party, seatings of a party, messaging activity, restaurant layout, etc. (“Transactional Data”).

Cookies, Mobile Device IDs and Online Advertising

What is a “Cookie”?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

What Cookies do we use and why?

We use cookies for the following reasons:

Strictly Necessary: These are all the cookies without which the website could not perform basic functions. They may be set automatically when pages load, or as a result of a user request that cannot be fulfilled without the use of the cookie. Generally, these are session cookies that expire on closing the browser but not always.

Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Targeting/Advertising: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often, targeting or advertising cookies will be linked to site functionality provided by the other organization.

Who do we share cookie information with?

AdRoll: Our public facing website uses AdRoll cookies to provide targeted advertising content based on your browsing choices. If you do not wish to receive this type of tailored advertising, you can visit https://www.networkadvertising.org/choices/ to opt out of most online ad networks that use such advertising, including AdRoll.

Facebook: We share our Facebook cookies with Facebook regarding the interests of website visitors via widgets such as the ‘Like’ button found on our website. This is used to serve targeted advertising to website visitors when logged into Facebook services and other Facebook partner websites.

Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• https://support.google.com/chrome/answer/95647 (Chrome);
• https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
• https://www.opera.com/help/tutorials/security/cookies/ (Opera);
• https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
• https://support.apple.com/kb/PH21411 (Safari); and
• https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

You may also review more information on our use of cookies and adjust your cookie preferences by clicking on the cookie icon in the lower right corner of your browser.

How We May Use the Information We Collect

We may use the information we collect from and about you for a variety of purposes, with your consent, for the performance of a contract to which you are a party, or when we have assessed it is necessary for the purposes of our legitimate interests including to:

• Provide direct communication between an individual user and a restaurant.
• Provide restaurant users the various services we offer through ConnectSmart Kitchen.
• To process and manage any equipment returns.
• Respond to your queries.
• Understand our users (their demographics, what they do on our Services, what features they like, how they use them, etc.), improve our Services, such as by personalizing content to your interests, process and complete your transactions, and make special offers.
• Administer our Services and diagnose technical problems.
• Collect payment from restaurant users if any payment is due under the then in effect payment schedule.
• To manage the performance and security of our website and provide you with personalization and advertising that is relevant to you.

Where your personal information is required in order for us to fulfill our contract with you, we may be unable to provide you with the products and/or services under our agreement if you choose not to provide us with your personal information.  

How We May Share the Information We Collect

We may share your personal information in the following ways:

• We may share personal information about you with our service providers that are contracted to assist us with business functions, such as, for example, service providers that assist us with processing email communications or order fulfillment.
• We may disclose data we collect about you when we believe disclosure is necessary to investigate, prevent, or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others.
• If requested or required by government authorities, such as law enforcement authorities, courts, or regulators, or otherwise to comply with the law, we may disclose any information we have about our users. We also may disclose information collected about you in order to exercise or protect legal rights or defend against legal claims.
• We may transfer your information to a third party if we or any of our affiliates are involved in a corporate restructuring (including, a sale, merger, or other transfer of some or all of our assets).
• Advertisers and advertising networks place ads (including sponsored links in search results) on our site and in our mobile applications. These companies may collect information, such as your computer’s IP address, browser information, mobile device ID, and search queries, as you use our website and Services. They also may use cookies and other technologies to collect this information when you visit our site. These companies will use this information in connection with their advertising to you.
• We may use, publish, share and disclose non-personal information (e.g., de-identified or aggregate data or statistics) to third parties.
• We may use a third-party intermediary to manage credit card processing. Such intermediary is contractually permitted to use your payment information solely to effect payment and for billing for the Services and any other purchases you may make through us.

How Long We Keep Your Information

We retain the information we collect about and from you for as long as necessary to fulfill a business purpose or comply with a legal request. We may also choose to anonymize certain of the information you provide to us so that it can no longer be attributed to you if we would like to retain it for longer periods of time.

Security

QSR Automations takes the security of your personal information very seriously. We have implemented commercially reasonable security measures that are designed to prevent unauthorized or unlawful access to and misuse of the information we collect, including technological and physical security measures as well as procedural safeguards. However, because no security system can be 100% effective, and we cannot completely guarantee the security of any information we may have collected from or about you.

Users Under 18

The Services are not intended for users under the age of 18. We do not knowingly collect any personal information from individuals under 18 or market to or solicit information from anyone under the age of 18. If we become aware that a person submitting personal information is under 18, we will attempt to delete the account and any related information as soon as possible. You hereby represent that you are at least 18.

Your California Privacy Rights

We do not share your personal information with unaffiliated third parties for their own independent marketing purposes without your consent.  California residents may request the categories of personal information that we shared with third parties for the third parties’ direct marketing purposes during the previous calendar year, if any.  Written requests may be sent to the following address: 

QSR Automations, Inc.
2700 Buddeke Dr.
Louisville, KY 40206

You must write “Your California Privacy Rights” at the top of your inquiry.  We will respond within 30 days to requests regarding the categories of personal information that we shared with third parties for their own direct marketing purposes within the previous calendar year, if any.  Requests for this information that come to QSR by other means may result in a delayed response. 

Under the California Consumer Privacy Act (CCPA), the term “sale” is defined broadly and may encompass some of our tracking, analytics, and advertising activities occurring with third parties via cookies and trackers on our website. Therefore, while we do not sell personal information in the traditional sense, we may “sell” the following categories of personal information as defined by the CCPA to our cookie and tracker providers:

• Internet/Network activity; and
• Geolocation data.

You have the right to opt out of this sale of your personal information. You may submit this request by updating your cookie preferences through our Do Not Sell My Personal Information link.

EEA Data Subject Rights

QSR works diligently to keep your personal data up to date and accurate. You have the following rights with respect to the personal data we hold about you subject to certain exceptions provided under the General Data Protection Regulation (GDPR):

• The right to request access to the personal data we hold about you;
• The right to request the rectification of any incomplete or inaccurate personal data we hold about you;
• The right to request we delete specific personal data we hold about you;
• The right to request we restrict the processing of your personal data;
• The right to request objection to the processing of your personal data; and
• The right to request the personal data we hold on you be ported to another controller.

Where processing is based on your consent, you also have a right to revoke this consent.

If you would like to exercise any of the rights listed above, please contact us by using the contact information provided below at the end of this Privacy Policy. If you are not satisfied with our response to your questions, you also have the right to make a complaint to your supervisory authority.

We may transfer your personal data to other countries outside of the European Union and United Kingdom such as the United States. When we do so, we rely on adequacy decisions, transfer agreements, and standard contractual clauses.

Contact Us

If you have any questions, comments or concerns regarding this Privacy Policy, your privacy as it relates to the use of the Services, or the protection of the personal data we hold about you, please contact us via email at support@qsrautomations.com or by mail at:

QSR Automations, Inc.
2700 Buddeke Dr.
Louisville, KY 40206

EU Representation contact details

Postal Address: The DPO Centre Europe Ltd, Alexandra House, 3 Ballsbridge Park, Dublin, D04C 7H2

Phone number: +353 1 631 9460

Email: eurep@QSRAutomations.com