• Skip to primary navigation
  • Skip to main content
Support System Status Partner Portal

QSR Automations | The Global Leader in Restaurant Technology

A Global Leader in Advanced Restaurant Technology

  • Software Solutions
      • Kitchen Menu Icon
      • Host Menu Icon
      • Go menu icon
      • RecipesPlus Menu Icon
      • Insights Menu Icon
  • Hardware Solutions
    • Bump Bars
    • Controllers
    • Mounting
    • Touchscreens
    • All-in-Ones
  • Integrations
    • POS Partners
    • Solution Partners
  • Why QSR?
    • About
    • Press + Media Kit
    • Careers
    • Contact
    • Real-World Restaurant Case Studies
  • How To Buy
  • Blog
      • Kitchen Automation
      • Guest Management
      • Restaurant Management
      • Industry News
      • Restaurant Technology
      • Off-Premise Dining
      • COVID-19
  • SCHEDULE DEMO

Support2

Contact Support

We know your restaurant requires quick responses to technology issues, so you can quickly respond to your diners. That’s why we provide complete and affordable support programs to help you keep your QSR solutions working at peak performance. With QSR Support, you can expect to reduce downtime, increase productivity and have peace of mind knowing that QSR is always ready to respond.

Support Contact
Support@QSRAutomations.com

Live Hours:
3:30 am – Midnight, Eastern, Monday – Friday.

Call Back Service:
8:30 am – 11:00 pm, Eastern, Weekends & Holidays.

Phone: (855) 980-7328, ext. 6


Ready to join your remote support session?


Professional Services

We can assist you in:

  • Modifying configurations and preparing you for installation
  • Rolling out your hardware and software across units
  • Training and live support coverage at your sites on and after your “live” date to ensure a smooth transition
  • Providing a dedicated product resource for you with our Account Services team

Training and Documentation

We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our ConnectSmart Kitchen, ConnectSmart Host Enterprise, ConnectSmart Host iOS, and ControlPoint products. Sign in or request an account today!


Our Certifications

Controller certifications:

xCeed
United States: FCC
Canada: CE
Mexico: NOM
Europe: CE
China: CCC
S. Korea: MIC
Taiwan: BMSI
Singapore: Safety Mark (VOL)
Australia/NZ: C-Tick
Indonesia: POSTEL
Malaysia: SIRIM
ePic
United States: FCC
Canada: CE
Europe: CE
eXpert
United States: FCC
Canada: CE
Europe: CE
 

Keypad certifications:

KP4000/KP7500
United States: FCC
Canada: CE
S. Korea: MIC


RMA

Learn more about our Return Material Authorization policy here.


Billing and Invoice Support

Looking for the right contact to send your billing and invoice questions and information to? Let us be your guide.

For customer purchase orders:
orders@qsrautomations.com

For QSR vendors sending invoices:
accountspayable@qsrautomations.com

For customers requesting invoices or statements:
accountsreceivable@qsrautomations.com

For customers sending payment documents:
receipts@qsrautomations.com


Elo Backpack 4 Documentation

Learn more about our new Elo Backpack 4 Value Model.

Also of Interest
  • Kitchen Display System Support
  • News and Innovations on Kitchen Automations
  • NoWait vs ConnectSmart®Host: Head-to Head...
Contact
QSR Automations
2700 Buddeke Drive
Louisville, KY 40206
Sales
US | (855) 980-7328
UK | +44 2038704571
sales@qsrautomations.com
Support
(855) 980-7328, ext. 6
support@qsrautomations.com
Follow us
Terms | Privacy | Legal | Do Not Sell My Personal Information Copyright © 2025 QSR Automations, LLC. All rights reserved.
Search:
When autocomplete results are available use up and down arrows to review and enter to go to the desired page. Touch device users, explore by touch or with swipe gestures.
Software
Software Solutions
  • Kitchen Menu Icon
  • Host Menu Icon
  • Go menu icon
  • RecipesPlus Menu Icon
  • Insights Menu Icon
Hardware
Hardware Solutions
  • Bump Bars
  • Controllers
  • Mounting
  • Touchscreens
  • All-in-Ones
How to buy
Support
Menu
Menu
  • Integrations
    • POS Partners
    • Solution Partners
  • Why QSR?
    • About
    • Media Kit
    • Real-World Restaurant Case Studies
    • Careers
    • Contact
  • Blog
    • Restaurant Management
    • Industry News
    • Restaurant Technology
    • Guest Management
    • COVID-19
    • Kitchen Automation
    • Off-Premise Dining