• Skip to primary navigation
  • Skip to main content
Support System Status Partner Portal

QSR Automations | The Global Leader in Restaurant Technology

A Global Leader in Advanced Restaurant Technology

  • Software Solutions
      • Kitchen Menu Icon
      • Host Menu Icon
      • Go menu icon
      • RecipesPlus Menu Icon
      • Insights Menu Icon
  • Hardware Solutions
    • Bump Bars
    • Controllers
    • Mounting
    • Touchscreens
    • All-in-Ones
  • Integrations
    • POS Partners
    • Solution Partners
  • Why QSR?
    • About
    • Press + Media Kit
    • Careers
    • Contact
    • Real-World Restaurant Case Studies
  • How To Buy
  • Blog
      • Kitchen Automation
      • Guest Management
      • Restaurant Management
      • Industry News
      • Restaurant Technology
      • Off-Premise Dining
      • COVID-19
  • SCHEDULE DEMO

Support

How can we help you?

When autocomplete results are available use up and down arrows to review and enter to go to the desired page. Touch device users, explore by touch or with swipe gestures.
Email Icon

Email support

support@QSRAutomations.com

Phone Icon

Phone support

(855) 980 – 7328 ext. 6
Mon-Fri | 3am-12am EST

Callback Support Icon

Call back service

(855) 980 – 7328 ext. 6
Sat-Sun, Holidays | 3am-11pm EST

Chat Icon

LIVE chat support

CHAT NOW

Mon-Fri | 3am–12am EST

Training & Documentation

We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our ConnectSmart Kitchen, ConnectSmart Host Enterprise, ConnectSmart Host iOS, ConnectSmart Insights (reporting), and ControlPoint products.
Sign in or request an account today!

SIGN UP

Software Support

Kitchen Bundle Icon

ConnectSmart®
Kitchen

Training & Documentation
End User License Agreement
Master Software Subscription Agreement
Kitchen Screen Not Painting the Display
Pairing the KP-9000 to ConnectSmart Kitchen
ConnectSmart Kitchen License Expiration Error
TCP Setup from the Point of Sale
Host bundle icon

ConnectSmart®
Host

Training & Documentation
End User License Agreement
Master Software Subscription Agreement
ConnectSmart Host Common Errors
ConnectSmart Host Quoting Methods
ConnectSmart Host License Expiration Error
How to Set the IP in the ConnectSmart Host for iOS App
ControlPoint Icon

ConnectSmart®
ControlPoint

Training & Documentation
End User License Agreement
Master Software Subscription Agreement
KP-9000 Configuration in ControlPoint
Setting Up an ELO Backpack in ControlPoint

Join your Zoho remote support session.

Hardware Support

Controllers

Spec Sheets
RMA Policy
Controller Troubleshooting Basics
Configuring Kitchen Controllers for TCP Connection

KP-9000 Bump Bar

Spec Sheets
RMA Policy
Pairing the KP-9000 to ConnectSmart Kitchen
KP-9000 Configuration in ControlPoint

Kitchen Armor Touch Screens

Spec Sheets
RMA Policy
Kitchen Screen Not Painting the Display

Kitchen Armor All-in-Ones

Spec Sheets
RMA Policy
Kitchen Screen Not Painting the Display

ELO Android All-in-Ones

Spec Sheets
RMA Policy
Kitchen Screen Not Painting the Display

ELO’s I-Series Steel for Android™

Spec Sheets
RMA Policy
Kitchen Screen Not Painting the Display

Resources

Professional Services

We can assist you in:

  • Creating configurations, modifying configurations, and preparing you for installation
  • Training and live support coverage at your sites on, and after, your “live” date to ensure a smooth transition
  • Rolling out your software across units
  • Providing a product resource for recommending best practices and dataset optimizations to ensure you are getting the most out of ConnectSmart®
  • For Customer Success Team: clientservices@qsrautomations.com
  • For Channel Partners: partnerassist@qsrautomations.com

Billing & Support

Looking for the right contact to send your billing and invoice questions and information to?
Let us be your guide.

  • For customer purchase orders: orders@qsrautomations.com
  • For QSR vendors sending invoices: accountspayable@qsrautomations.com
  • For customers requesting invoices or statements: accountsreceivable@qsrautomations.com
  • For customers sending payment documents: receipts@qsrautomations.com

The QSR Automations® support team has got you covered.

99

Overall Satisfaction

100

Courteous

98

Promptness

Hear from our customers

“Knowledgeable support staff. QSR Tech Support has consistently demonstrated they are on their game.”​ “Wonderful tech support.
Always educate as much as they help.”​
“The tech is a Rockstar. She not only fixed my issues, but helped me to understand the product. Thanks!”​ “Excellent service as​ always. By far, the reason​
I prefer dealing with this company over others.”​
Also of Interest
  • News and Innovations on Kitchen Automations
  • Top Restaurant Industry Award for Support Team
  • Encouraging Restaurant Trends from August
Contact
QSR Automations
2700 Buddeke Drive
Louisville, KY 40206
Sales
US | (855) 980-7328
UK | +44 2038704571
sales@qsrautomations.com
Support
(855) 980-7328, ext. 6
support@qsrautomations.com
Follow us
Terms | Privacy | Legal | Do Not Sell My Personal Information Copyright © 2025 QSR Automations, LLC. All rights reserved.
Search:
When autocomplete results are available use up and down arrows to review and enter to go to the desired page. Touch device users, explore by touch or with swipe gestures.
Software
Software Solutions
  • Kitchen Menu Icon
  • Host Menu Icon
  • Go menu icon
  • RecipesPlus Menu Icon
  • Insights Menu Icon
Hardware
Hardware Solutions
  • Bump Bars
  • Controllers
  • Mounting
  • Touchscreens
  • All-in-Ones
How to buy
Support
Menu
Menu
  • Integrations
    • POS Partners
    • Solution Partners
  • Why QSR?
    • About
    • Media Kit
    • Real-World Restaurant Case Studies
    • Careers
    • Contact
  • Blog
    • Restaurant Management
    • Industry News
    • Restaurant Technology
    • Guest Management
    • COVID-19
    • Kitchen Automation
    • Off-Premise Dining