Reservations
Restaurant Reservations Made Easy
Manage your reservations in one central
location without paying per guest. ConnectSmart® Host (formerly DineTime) makes taking reservations quick
and easy with integrations, customizable widgets, and data insights to help you identify trends and
opportunities.
What You Can Do
Get Your Restaurant Seen
Through integrations, leverage multiple channels, including massive guest
networks like Google and OpenTable, to get your restaurant in front of hungry diners.
networks like Google and OpenTable, to get your restaurant in front of hungry diners.
Keep Diners Informed
2-Way communication with guests keeps them informed, allowing them to respond
should they need to.
should they need to.
Intuitive Software
Collect and centralize all your reservation info into one easy-to-read
electronic reservation book.
electronic reservation book.
Do it with Data
Use data and accessible reporting to review your front-of-house performance to
make targeted improvements by the numbers.
make targeted improvements by the numbers.
Keep the Kitchen Notified
Information flows both ways, so you can keep the kitchen aware of what’s
happening in the front.
happening in the front.
Maintain Social Distance
2-Way communication with guests and real-time order statuses keep your lobbies
and waiting areas free of crowds.
and waiting areas free of crowds.
Integrations and API’s
Meet Guests Where They Are
ConnectSmart Host (formerly DineTime) supports reservations from multiple
platforms: directly from the reservation book, the ConnectSmart Host Portal, Browser Widget, or via
third-party applications, Reserve with Google and OpenTable.
platforms: directly from the reservation book, the ConnectSmart Host Portal, Browser Widget, or via
third-party applications, Reserve with Google and OpenTable.
Leverage these massive guest networks to get your restaurant in front of
hungry guests.
hungry guests.
Simplify the reservation process, allowing guests to secure a spot
without clicking through multiple pages — one and done!
without clicking through multiple pages — one and done!
Kitchen Order Routing
Keep Guests Informed
Communicate reservation statuses directly with guests through paging or
email systems to alert guests of an upcoming reservation.
email systems to alert guests of an upcoming reservation.
Utilize pre-configured texts or conversational 2-way texts to personalize
the experience.
the experience.
Guest View screens allow diners to see where they are on the waitlist.
ConnectSmart Host can be configured to include reservations on Guest View screens.
ConnectSmart Host can be configured to include reservations on Guest View screens.
Daily Summaries
Your Data, Delivered
Schedule a daily summary email that details your stats from the business
day delivered right to your inbox.
day delivered right to your inbox.
Customize which restaurant site or site(s) you summarize and which
metrics you wish to receive, from waitlists, reservations, or off-premise guests.
metrics you wish to receive, from waitlists, reservations, or off-premise guests.
Use this snapshot summary to make operational improvements, utilizing
various stats like the number and time of visits to quoting accuracy.
various stats like the number and time of visits to quoting accuracy.
“With QSR’s pricing model, we can make use of online reservations at a cost-effective, fixed subscription fee – making the value large without a bill that grows along with our increasing guest counts.”
Lucille’s Smokehouse
Bar-B-Que
Accessible Data
Customizable Browser Widget
Add web-based reservation capabilities to your website quickly and easily with a customizable browser widget.
Integrate directly with your restaurant website to allow reservations from the widget, all under one monthly fee (no “per visit” fees!).
Easily customize the widget’s color palette and size to match your restaurant’s branding.
Reservation Settings
More Control
Set your reservation availability by day or week, dayparts, seating
sections, total covers, or individual party sizes.
sections, total covers, or individual party sizes.
Minimum and maximum thresholds can determine how far out you can accept
reservations, which you can change in real-time.
reservations, which you can change in real-time.
Manager override options allow you to make manual changes at the moment,
should you need to.
should you need to.
Easily manage FOH capacity with intuitive software.
Order Ahead
Cut Wasted Time
Offer guests a solution that allows them to place their order
beforehand.
beforehand.
When the guest arrives at their designated reservation time, the order
fires to the kitchen, saving “back and forth” time between the server and the kitchen.
fires to the kitchen, saving “back and forth” time between the server and the kitchen.
It’s convenient for your guests; they arrive and get seated, knowing
their order is already in the works.
their order is already in the works.
It saves you time so you can turn more tables and increase revenue.