Waitlist & Table Management
Smarter Waitlist Management
ConnectSmart® Host (formerly DineTime) organizes your front-of-house without expensive pager systems and grease pencils. Allow guests an easy way onto your waitlist with a solution that keeps crowds down in waiting areas and, integrated with the kitchen, lets your staff communicate directly with guests.
What You Can Do
Seat More Guests
Maximize your restaurant seating real-estate and avoid overbooking with server
rotations, pacing, and suggested seating features.
Maintain Social Distance
2-Way communication with guests and real-time order statuses keep your lobbies
and waiting areas free of crowds.
Keep the Kitchen Notified
Information flows both ways, so you can keep the kitchen aware of what’s
happening in the front.
Make Data-Driven Decisions
Use data and accessible reporting to review your front-of-house performance to
make targeted improvements by the numbers.
Get Your Restaurant Seen
Through integrations, leverage multiple channels, including massive guest
networks like Google and OpenTable, to get your restaurant in front of hungry diners.
Keep Diners Informed
2-Way communication with guests keeps them informed, allowing them to respond
should they need to.
Extensive API’s
An Integrated Restaurant
Connect the host stand to other third-party applications and ConnectSmart
Platform components like ConnectSmart Kitchen and Recipes for seamless guest experiences.
These two-way APIs allow other platforms to retrieve information like
party details, waitlist and reservation status, and metrics and send data back to ConnectSmart Host.
Integrate to everything from hardware devices like printers and pagers,
ConnectSmart platform applications to large guest networks, and reservation platforms like Google and
OpenTable.
Keep Guests Informed
Push Statuses Automatically
Communicate table and waitlist statuses directly with guests, with quotes
predicated from real-time restaurant activity via 2-way texts and/or with Guest View screens in waiting
areas.
Utilize pre-configured texts or conversational 2-way texts to personalize
the experience.
Push notifications through your branded app or email to alert guests of
available tables, upcoming reservations, or loyalty and rewards info.
Custom Floor Maps & Interface
For Your Restaurant
Design the UI to look precisely like your restaurant with customized
background images and multiple floor tabs for additional rooms or seating areas without condensing onto one
screen.
Create a layout of Individual tables and customize different arrangements
for special occasions like Mother’s Day or Valentine’s Day.
Configure each floor plan with multiple preconfigured “shifts” or station
configurations, which you can edit on the fly within the application.
“You can tell the software that was created for another purpose and adapted to work in a restaurant, versus what’s been exclusively designed to work in a restaurant. That’s what led me to [ConnectSmart Host]. It might sound like a minor thing,” he says, “but having my restaurant mapped out on the tablet, with my actual plants and decor. It looks like my restaurant, and not just colored blocks like many other systems use. It helps us immeasurably.”
Rob Young
General Manager, Blind Squirrel
Daily Summaries
Your Data, Delivered
Schedule a daily summary email from the cloud-based portal that details
your stats from the business day delivered right to your inbox.
Customize which restaurant site or site(s) you summarize and which
metrics you wish to receive.
Use this snapshot summary to make operational improvements, utilizing
various stats like the number and time of visits to quoting accuracy.
Order Ahead
Cut Wasted Time
Offer guests a solution that allows guests to place orders beforehand.
When diners arrive, the order fires to the kitchen, saving “back and
forth” time between the server and the kitchen.
It’s convenient for your guests; They arrive and get seated, knowing
their order is already in the works.
It saves you time so you can turn more tables and increase revenue.
Table and Seating Management
Maximize Your Real Estate
Suggested seating removes the guesswork from the seating process and
ensures you get the proper server rotation for your operation.
Train new staff quickly, with an intuitive pacing system that eliminates
overloading or double seating servers.
Utilize various rotation methods for suggested seating like “time since
last seated” and “fewest guests/tables/parties.”