Technology is great… until it isn’t. Few things are more frustrating to restaurant operators than investing in technology only to have it fail exactly when you need it to be firing on all cylinders. Tech failures are also costly–a recent analysis by software testing company Tricentis of 606 software …
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Restaurant Industry News Roundup: October 2019
We're officially in the last two months of the year! The spooky season was memorable, but now we've entered the time of year where turkey LTOs run rampant. We've filled this serving of news to the brim with turkey, gravy, and sides, including a new kind of ghost restaurant, Popeye's chicken sandwich …
Restaurant Chatbot 101: What They Are & Why You Need Them
Chatbots have exploded in popularity lately. Why? They save you money and enhance the customer experience. Developed with smart technologies such as artificial intelligence and machine learning, chatbots have shown great potential in enhancing the guest experience. A restaurant chatbot is a …
COVID-19: The Real Effects on Restaurant Supply Chain Employees
Jacob Miller has experience in the supply chain, most recently through a company that provides fresh ingredients to the restaurant industry. As part of our series “COVID-19: The Real Effects on Restaurant Supply Chain Employees,” we wanted to look at the invisible workers moving behind the scenes to …
July 2021: Restaurant Good News Roundup
A new month means new opportunities to reflect on the little rays of light that make life worth living. Before we dive into the good times, it’s important to contrast them against the shared struggles of the industry. When a lawsuit brought the Small Business Administration relief program to a halt, …
7 Dine-In Restaurant Innovations for COVID
The U.S. grapples with the COVID-19 outbreak well into the year, and many states have (tentatively) begun reopening public spaces. Almost everyone is discovering that dining-in has become a much different experience than it was in early 2020! Fortunately, some smart maneuvering can help restaurants …