Support2

Contact Support

We know your restaurant requires quick responses to technology issues, so you can quickly respond to your diners. That’s why we provide complete and affordable support programs to help you keep your QSR solutions working at peak performance. With QSR Support, you can expect to reduce downtime, increase productivity and have peace of mind knowing that QSR is always ready to respond.

Support Contact
Support@QSRAutomations.com

Live Hours:
3:30 am – Midnight, Eastern, Monday – Friday.

Call Back Service:
8:30 am – 11:00 pm, Eastern, Weekends & Holidays.

Phone: (855) 980-7328, ext. 6

Ready to join your remote support session?

Professional Services

We can assist you in:

Modifying configurations and preparing you for installation
Rolling out your hardware and software across units
Training and live support coverage at your sites on and after your “live” date to ensure a smooth transition
Providing a dedicated product resource for you with our Account Services team

Training and Documentation

We provide free training for current users of our products through our Digital Chalk Training Portal. With Digital Chalk, you can find information on our ConnectSmart Kitchen, ConnectSmart Host Enterprise, ConnectSmart Host iOS, and ControlPoint products. Sign in or request an account today!

Our Certifications

Controller certifications:

xCeed
United States: FCC
Canada: CE
Mexico: NOM
Europe: CE
China: CCC
S. Korea: MIC
Taiwan: BMSI
Singapore: Safety Mark (VOL)
Australia/NZ: C-Tick
Indonesia: POSTEL
Malaysia: SIRIM

ePic
United States: FCC
Canada: CE
Europe: CE

eXpert
United States: FCC
Canada: CE
Europe: CE

Keypad certifications:

KP4000/KP7500
United States: FCC
Canada: CE
S. Korea: MIC

RMA

Learn more about our Return Material Authorization policy here.

Billing and Invoice Support

Looking for the right contact to send your billing and invoice questions and information to? Let us be your guide.

For customer purchase orders:
orders@qsrautomations.com

For QSR vendors sending invoices:
accountspayable@qsrautomations.com

For customers requesting invoices or statements:
accountsreceivable@qsrautomations.com

For customers sending payment documents:
receipts@qsrautomations.com

Elo Backpack 4 Documentation

Learn more about our new Elo Backpack 4 Value Model.