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By: Donald Burns

  • Why ConnectSmart

Donald Burns

Bad Restaurant Managers

By: Donald Burns
August 7, 2020

Restaurant Staffing and COVID-19: Before Reopening, Think About Your Team

COVID-19, QSR Blog, Restaurant Management, Restaurant Operators

We all want to get back to "normal," whatever that means now. Honestly, "normal" wasn't very normal in the first place so, let's look at this as a reset. This time around, there's an your opportunity to do things better than you did before. As the bills pile up and the PPP money runs low, you'll …

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Why is Your Restaurant Losing Money? Here's What to Do About It

By: Donald Burns
March 18, 2019

Why is Your Restaurant Losing Money? Here’s What to Do About It

QSR Blog, Restaurant Management

How are your profits? Great? Good? If you’re like most restaurants in the market, you probably know they could be better. The question you should be asking, especially if you have a restaurant losing money, is: what can you do something about it? It boils down to whether you don’t know or don’t …

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Restaurant Staff Strategy

By: Donald Burns
February 20, 2019

Restaurant Staff Management: 5 Habits Your Team Wishes You’d Drop

QSR Blog, Restaurant Management

Being a leader in the restaurant business is far from easy. In fact, it’s been said that it’s somewhat like being a bull rider. Some days, you ride the bull, and other days it rides you! Yet, here you are still getting back out there day after day going for another round with the beast. You love the …

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Restaurant Evaluation for Managers

By: Donald Burns
January 16, 2019

Does Your Food Actually Suck? No B.S. Restaurant Evaluation for Managers

QSR Blog, Restaurant Management

Running a restaurant requires a wide facet of skills. Being objective should be at the top of that list. Instead, too many restaurants are preoccupied with the three things that lead to a restaurant's demise: ego, pride, and denial. It’s not your fault entirely. Perhaps people have been telling you …

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