When Lou started taking off-premise orders from his restaurant’s website, he expected success. The new channel boosted customer volume and profits. It also gave the place a modern touch. But while the new stream of guests helped his popularity, staff discovered a problem: their restaurant order …
Data in Action: Improving Your Speed of Service
Krista remembers the day they brought the second grill into their kitchen. It was an original decision for the restaurant. They'd been struggling with their kitchen processes to improve the speed of service. Initially, many wondered if it was the right way to go. Now, she'd hate to think where …
Time and Quality: Measuring Your Speed of Service
It's Tuesday night, and Hank's had a long day. A veteran of the restaurant business, he's lived through those shifts that swamp the kitchen. Tonight was fairly busy. Steady, he would say. With the lights turned off, the doors locked, and the air quiet, Hank runs one last check. In his back office, …
Smart Restaurant Analytics For Your Kitchen
When discussing kitchen technology, we often describe the need for "smart solutions." In other words, automated solutions that are easy to use, that integrate with your existing Point of Sale system and that streamline your kitchen processes. Indeed, ConnectSmart® Kitchen’s polished software and …
KDS vs. Kitchen Printers: Which Solution Should You Choose?
Choosing a back of the house solution is a huge decision for restaurant operators. Should you go with a traditional or modern system? If you already have a traditional solution, is it time to modernize your restaurant? Transitioning to new restaurant technology requires a lot of thought and …
Point of Sale and Kitchen Display System: Are They the Same?
What’s the difference between a Point of Sale (POS) and a Kitchen Display System (KDS)? There is a common misconception that a POS and a KDS are the same types of software. Although both of these technologies are closely integrated and an integral part of a successful restaurant operation, they are …