On average, people spend around 10 years of their lives waiting in line. Customers expect a hold time before they can eat their food; it’s part of the dining experience. Unfortunately, the longer they wait, the higher the likelihood of guest atrophy, which can decrease your sales. While there are …
Not Just a Millennial Thing: The History of Brunch
Brunch isn’t just a millennial movement, even though they’re one of the target demographics. “Brunch culture” is trendy in larger cities like New York and Chicago; and smaller college towns. Brunch isn’t a new concept, per se, but the ideas of combining alcohol and breakfast foods are relatively …
Restaurant Tech Terms For Dummies
In the United States, 10% of the population is employed by the restaurant industry, meaning that you have at least a one in ten chance of knowing someone who works in a restaurant every year. Those odds go up when you consider people who have worked in a restaurant at some point, meaning that you or …
Restaurant Case Study: How Boston Pizza Leveraged QSR Technology
An institution in Canada, Boston Pizza launched in the mid-60s with a traditional restaurant setup: pen and paper tickets to collect and send orders from the front to the back and vice versa. Twelve years ago, Cavin Green, Vice President of Business Technology & Systems at Boston Pizza …
How To Manage Employee Conflicts In Your Restaurant
Whether in good or bad times, the potential for personality crashes is always a possibility. The Bureau of Labor and statistics reported a 78.6% turnover rate in the accommodation and food services industry in 2019, with ⅔ of the restaurant industry laid off in 2020 due to the coronavirus pandemic. …
Halloween Restaurant Promotions: The QSR Guide
Do you feel that in the air? The evenings feel a bit crisper. The foliage fades into a warmer palette and you swear you can hear the wind howling through the trees most nights...or are those the screams of the missing trick-or-treaters? It’s Halloween! For children and adults, the season provides …