“Would you like to join our loyalty program?” your staff member asks a customer, trying to promote your restaurant loyalty program. “You’ll get a free X after Y amount of purchases.” Your customer looks up, wide-eyed. They stumble for an answer. “Um….” before trailing off. The staff member stands by …
Order Ready Screens: What They Are and Why You Need Them
We updated this blog on August 5, 2025. Click here to read the newest version. On average, people spend around 10 years of their lives waiting in line. Customers expect a hold time before they can eat their food; it’s part of the dining experience. Unfortunately, the longer they wait, the higher the …
Not Just a Millennial Thing: The History of Brunch
Brunch isn’t just a millennial movement, even though they’re one of the target demographics. “Brunch culture” is trendy in larger cities like New York and Chicago; and smaller college towns. Brunch isn’t a new concept, per se, but the ideas of combining alcohol and breakfast foods are relatively …
Restaurant Tech Terms For Dummies
In the United States, 10% of the population is employed by the restaurant industry, meaning that you have at least a one in ten chance of knowing someone who works in a restaurant every year. Those odds go up when you consider people who have worked in a restaurant at some point, meaning that you or …
Restaurant Case Study: How Boston Pizza Leveraged QSR Technology
An institution in Canada, Boston Pizza launched in the mid-60s with a traditional restaurant setup: pen and paper tickets to collect and send orders from the front to the back and vice versa. Twelve years ago, Cavin Green, Vice President of Business Technology & Systems at Boston Pizza …
How To Manage Employee Conflicts In Your Restaurant
Whether in good or bad times, the potential for personality crashes is always a possibility. The Bureau of Labor and statistics reported a 78.6% turnover rate in the accommodation and food services industry in 2019, with ⅔ of the restaurant industry laid off in 2020 due to the coronavirus pandemic. …






