By now you’ve all heard “I’ve got 99 problems…” and people in the hospitality and restaurant industries face their share of them. How can management and decision-makers help alleviate some of the problems they face? Our money’s on technology. We’re not saying it’s the answer to all your problems (we …
Unsung Heroes: Why Our Support Services Team is Our Secret Weapon
Technology is great… until it isn’t. Few things are more frustrating to restaurant operators than investing in technology only to have it fail exactly when you need it to be firing on all cylinders. Tech failures are also costly–a recent analysis by software testing company Tricentis of 606 software …
Up Your Off-Premise Game
Welcome to level 3 of “we’re taking this day by day”! As warmer weather approaches, and as the stats have shown, off-premise strategies are something restaurants need to add to their business playbook. Not only is it a profitable solution for an unpredictable future, but it’s not a player that would …
2022 Predictions: Technology to Play A Major Role in Casual Dining
According to the new research from CGA Strategy, consumer confidence in eating and drinking out remains high, despite the rapid spread of the Omicron variant. Reassuringly, more than two thirds (70%) of those surveyed now feel confident about visiting pubs, bars and restaurants - more than double …
A Dose of Positivity During the Pandemic
You’d be hard-pressed to find anyone who isn’t ready to put the COVID-19 pandemic behind them, particularly restaurant owners and operators whose businesses have been impacted. And while there are glimmers of hope that the worst is over, many of the adjustments to the dining experience that were …
Managing Staffing and Turnover in the Restaurant Industry
Those who pay attention to the news have likely seen that our country is experiencing a labor shortage the likes of which we have not experienced in a long time. The shortage spans many industries, but it seems that fast food and sit-down restaurants have been hit the hardest. What is most …
