To say that the COVID-19 pandemic impacted the restaurant industry would be a gross understatement. As safety regulations took their toll on restaurants worldwide over two years, the industry had to readjust. Change was inevitable, from how establishments marketed themselves to how they refined …
Unsung Heroes: Why Our Support Services Team is Our Secret Weapon
Technology is great… until it isn’t. Few things are more frustrating to restaurant operators than investing in technology only to have it fail exactly when you need it to be firing on all cylinders. Tech failures are also costly–a recent analysis by software testing company Tricentis of 606 software …
Keeping Back of House Operations Front of Mind
A restaurant can’t function properly without the behind-the-scenes hustle and bustle, but staffing shortages are hitting back of house (BOH) operations hard. According to the 2022 State of the Restaurant Industry conducted by National Restaurant Association, roughly half of all operators say …
Avoid Front of House Staffing Fiascos with Smart Tech Solutions
Although the restaurant industry is not going out of business anytime soon and hungry customers keep showing up, a nationwide staffing shortage is hitting restaurants hard. According to the latest Job Openings and Labor Turnover Report from the Bureau of Labor and Statistics, more than 4 million …
2022 Predictions: Technology to Play A Major Role in Casual Dining
According to the new research from CGA Strategy, consumer confidence in eating and drinking out remains high, despite the rapid spread of the Omicron variant. Reassuringly, more than two thirds (70%) of those surveyed now feel confident about visiting pubs, bars and restaurants - more than double …
What’s the Difference Between Coursing and Delay Routing?
Every day, our teams are fortunate enough to field guest questions about our products suite. Why do we think it’s lucky? Well, there are a few reasons. First, we get to learn a little more about our customers, and beyond that, we’re able to keep on our toes to innovate not just for tomorrow, but for …
